If you are having trouble with HurricaneTrack Insider products, below is a list of common errors that people run across but are easy to remedy:

  • If you cannot view the tracking maps or the special 30 frame loops and other Java based pages, go to Java.com and download the latest Java software for your computer. Our maps and other special tracking products are written using the very latest Java code. Updating your Java software should solve any problems you may have with our products.
  • If you cannot view our live video streams then visit the Adobe Flash Player page at Adobe's web site for the latest plug-in.
  • If you are having log-in issues or cannot remember your log in username, remember it is your PayPal address used to sign up for our services.

If you are still having trouble getting any of our products to function properly, then please do not hesitate to send us an email. We'll help you get things working as fast as possible. Just make sure your computer is as up to date as possible with the current Java software and Adobe Flash Player and things should go smoothly.

Email us: support@hurricanetrack.com please put the word "Hurricane" in the subject line so we know it's you :-)